Run Now
Fetch unconfirmed appointments from Nookal, preview the list, then start the run.
Welcome back.
See a simple summary of how LAYR is helping the clinic, including calls made, patient replies, bookings, and time saved.
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Performance Overview
Value recovered by the system this week
Daily Call Activity
Appointment Outcomes
Total Sent
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Booked
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Awaiting Reply
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Opted Out
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Needs Review
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Rebook Rate
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Create Demos
1 · Contact number
This is the phone you’ll be contacted on. Every test patient created in this batch uses it. Both numbers are set up so the tools can reach them at any hour.
2 · Send from (LAYR number)
The LAYR business line the call or text appears to come from. While the Australian number is being verified, choose the Canadian line — it reaches Australian phones for both calls and texts.
3 · Tools to test
Call History
The latest calls and messages LAYR has made are shown below. Narrow the list with the tool filters, pick a different day, or search for one patient.
Filter by Tool
Or Search by Patient Name
Select Timeframe
Confirm
Find patients unconfirmed for their upcoming appointments. Call or text to verify if they are attending.
Tomorrow to Confirm
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Confirmed Today
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Needs Attention
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Last Run
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Recent Completions
Recent completed runs will appear here.
Follow-Up
Patients who cancelled an appointment by text and gave a reason. After 14 days without rebooking they appear here, so no one quietly slips away.
Cancellations
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Won Back
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Needs Follow-Up
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Why Patients Are Cancelling
Worth Re-Engaging
Completed Care
Leaving For Another Clinic
Patients to Follow Up
Re-Engaged by LAYR
Tool Automations
Automate tools such as appointment confirmations and no-show recovery outreach. Select when LAYR should run each task automatically every day.
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Enabled
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Disabled
Automations Scheduled for Tomorrow
Controls
Automate Appointment Confirmations
When enabled, the system automatically finds the next day's unconfirmed patients and contacts them each morning to confirm their appointments.
Runs daily at
Reach patients by
Automate No-Show Recovery
The system will automatically find the previous day's missed appointments and contact those patients daily at the time you have selected.
Runs daily at
Automate Patient Follow-Up
When enabled, LAYR automatically texts patients who cancelled during an appointment confirmation and still haven't rebooked after 14 days, to win them back.
Recently Completed Automations
Leakage Radar
Spot places where patients may be dropping out of care, then review the suggested campaign before any outreach is sent.
Leakage Radar preview updated.
Recommended
Second-Visit Protection Campaign.
Projected leakage
$5.4k
Best action now
3 pts
Likely value
$1.4k
Second visit
Lead time
Fee clarity
Targeted patients found by the leakage model. Excludes anyone already in active confirmation or rebooking flows.
Audience3 patients
ChannelSMS first, call only if needed
GuardrailNo duplicate outreach
Act now
$2.9k
Second visits are the highest-value leak.
Three patients completed an initial consult but have no next appointment. This is the clearest campaign candidate.
Monitor
$1.1k
Long lead times increase booking risk.
Three new consults are booked more than 9 days out. Useful for slot strategy, not a campaign by itself.
Improve script
31%
Fee questions need clearer answers.
This should inform frontdesk scripts and campaign wording, not trigger broad outreach.
Patient Journey Leakage
The one break in the journey that is worth acting on now.
1Call Intent
4 asked for times but never booked.
28 Total Call Intents
2Booked Consult
3 booked more than 9 days out.
23 Total Booked Consults
3Initial Attended
Clinic has enough volume for focus.
20 Completed Initial Consults
4Second Visit Missing
3 patients have no next appointment.
Build Campaign Here
5On-Plan Cadence
7 are drifting, most not urgent.
51 Total On-Plan Patients
Decision
Build the campaign because the target group is small, specific, and high intent.
Do not include
No-show confirmations, generic lapsed patients, or active Reconnect contacts.
Cost basis
Approx. $135 blended visit value across Tweed-style physio services.
Leakage Campaign Draft
Suggested outreach built from the highlighted journey break.
Audience
3 high-confidence patients
Campaign type
Second-visit protection
Spam guardrail
Exclude active Confirmer/Reconnect contacts
Expected impact
$1,425 likely treatment value
Oliver K.
Return-to-running rehab consult, 4 days ago
No second visit booked
Plan likely needs 4 follow-ups; highest dropout signal.
SMS first
Hi Oliver, it's LAYR for Tweed Coast Physio. Your physio recommended keeping momentum after your first rehab session. We have Wed 10:30 or Thu 4:00 for your next visit. Would either work?
Grace P.
Pelvic health plan, 2 of 5 visits completed
Care cadence slipping
Last visit 11 days ago; recovery plan pace now below target.
SMS + call
Hi Grace, checking in after your pelvic health session. Your plan works best with consistent spacing, and we can still keep you on track this week. Would you prefer a morning or afternoon time?
Sophie C.
New caller, knee pain, asked about hydrotherapy
High intent, no booking
Asked for same-week availability after hours; no appointment in Nookal.
SMS first
Hi Sophie, you asked about physio and hydrotherapy options for your knee. We have Tue 3:20 or Fri 9:40 for an initial assessment. Want me to hold one?
Owner approves the campaign before anything is sent.
Supporting Evidence
Call Objections
Cost concern
31%
No slot soon
24%
Needs callback
18%
Provider preference
13%
Operational Friction
4-6 PM
Highest intent, weakest conversion
Slot policy
Wed
Cancellation cluster
Leak est.$720
9d
Lead-time threshold
Monitor
Reconnect
Build patient reconnection campaigns for specific audiences. Choose inactive patients or describe a custom target group, preview who meets the criteria, then send a tailored SMS, call, or both to bring them back in.
Start a New Campaign
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Select Target Audience
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Preview Patients
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Confirm & Begin Outreach
Identify Inactive Patients
Find patients with no future appointments and who have not visited for an amount of time that you select.
Curate Campaign
Describe exactly who you want to reach, and LAYR will find the matching patients for you.
Patients who have not visited in over
Looks at visits from the last 3 years, patients whose last visit is older than that won't appear.
Describe your target audience
Follow-up sequence
Choose whether LAYR should send extra reminders to patients who do not respond.
Interpreting your target audience...
Confirm this is your search inquiry:
Finding eligible patients...
Recent Campaigns
Recover
Find patients who didn't attend their appointment yesterday and send them a recovery message so they can rebook.
Yesterday's No-Shows
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Rebooked This Week
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Awaiting Reply
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Last Run
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Run Now
Checks yesterday's appointments for no-shows and sends each patient a personalised recovery message.
Finding no-shows...
Recent Completions
Recovery runs will appear here once they start completing.
Frontdesk
This area will handle front desk tasks when it is ready, such as answering common questions and helping patients take the next step.
Coming soon
Frontdesk will be available here.
Analysis
Review deeper clinic trends when this section is ready, including where work is being saved and where patient follow-up needs attention.
Coming soon
Detailed analytics will appear here.
Support
Review patient interactions that need a human, stop automation safely, and keep support replies from the LAYR team in one place.
Ask a Question
Send requests to LAYR and read team replies in one place.
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Emergency Stop
For when the clinic needs LAYR to stop contacting patients right away.
Stops everything at once, any confirmation calls still waiting to be made are cancelled, and the automatic Confirm and Recover runs are turned off. No more calls or texts will go out until you turn automations back on.
Settings
Open clinic data, run test calls, or sign out. These controls affect what you can view and test in the dashboard.
Good Morning Horizon
Monday, May 25
Patients
Search for a patient by name to review their upcoming appointments, recent calls, and recent messages in one place.