Send Confirmation Reminders
Choose an appointment date, then preview everyone booked for that day.
Welcome back.
Track outreach and bookings.
—
Performance Overview
Value recovered by the system this week
Daily Call Activity
Appointment Outcomes
Total Sent
—
Booked
—
Awaiting Reply
—
Opted Out
—
Needs Review
—
Rebook Rate
—
Create Demos
1. Add numbers to create patients
Saved phones
2. Choose a tool to test
Add a phone to continue
Nothing is sent from this page.
Demo patients active
Use the normal tools to preview and contact these patients as a batch. Clear their demo appointments when you finish testing.
Test Confirm automation
Send texts in 2 minutes · Call no replies in 5 minutes
Sandbox Mode
Sandbox Mode is OFF
Populate Sandbox
Outreach History
Review calls, texts and replies.
Tool
Or Search By Patient Name
Outreach Date
What LAYR Needed Help With
Each of these is something that could be taught away.
Where It Came From
Which tool was running at the time.
Confirm · Delivery Issues
Review failures and safe retries.
Updating delivery issues…
Loading delivery issues…
Staff Required
Resolve requests needing your team.
Updating follow-ups…
Confirm
Send Confirmation Reminders
Sends patients a text asking them to confirm their appointment. Review the patient list before sending.
PatientAppointmentStatus
Recent Completions
Recent completed runs will appear here.
Patients to call —
Tomorrow’s appointments
Loading patients…
Simulate a patient reply
Cancellations
Follow up on text cancellations.
Cancellations
—
Won Back
—
Needs Follow-Up
—
Why Patients Are Cancelling
Select a reason to see those patients.
Notice We Were Given
How much warning before the appointment.
Patients to Follow Up
Re-Engaged by LAYR
Set Automations
Set outreach and patient rules.
Automation Schedule
Patient Settings
Use when you want to change a patient’s outreach preferences. Search by name to start.
All outreach is disabled. The SMS-only preference is kept for when outreach is allowed again.
Daily Outreach
Confirmation Outreach
Use when you want to confirm tomorrow’s visits by text and follow up with a call.
Edit Settings
Available variables:
[Clinic.Name], [Appt.Day], [Appt.Time], [Provider.FirstName], [Location.Name]0 / 160Location includes the Nookal site name and street address. Each patient’s final text must fit one SMS.
Auto-Recover
Use when you want to help patients rebook after a missed visit.
Edit Settings
Runs daily at
Recover Cancellations
Use when you want to follow up on cancellations that haven’t been rebooked.
Edit Settings
Follow up after 7 days without a new booking.
Follows up after
Checked daily. Automatic messages send only while this is on and the patient has not rebooked.
Use [Patient.FirstName] and [Clinic.Name]. Opt-out instructions are added automatically. Each final text must fit one SMS.
Saved message preview
Loading message…
Delivery Retry
Use when you want to retry texts that definitely failed to arrive.
Eligible after —Edit Settings
Prompt retry when safe. One retry only, during clinic contact hours. Unknown delivery is checked before resending; exhausted retries become Can’t Reach in Staff Required.
Eligible for retry after
Recently Completed Automations
Leakage Radar
Reach out to inactive patients.
Leakage Radar preview updated.
Recommended
Second-Visit Protection Campaign.
Projected leakage
$5.4k
Best action now
3 pts
Likely value
$1.4k
Second visit
Lead time
Fee clarity
Targeted patients found by the leakage model. Excludes anyone already in active confirmation or rebooking flows.
Audience3 patients
ChannelSMS first, call only if needed
GuardrailNo duplicate outreach
Act now
$2.9k
Second visits are the highest-value leak.
Three patients completed an initial consult but have no next appointment. This is the clearest campaign candidate.
Monitor
$1.1k
Long lead times increase booking risk.
Three new consults are booked more than 9 days out. Useful for slot strategy, not a campaign by itself.
Improve script
31%
Fee questions need clearer answers.
This should inform frontdesk scripts and campaign wording, not trigger broad outreach.
Patient Journey Leakage
The one break in the journey that is worth acting on now.
1Call Intent
4 asked for times but never booked.
28 Total Call Intents
2Booked Consult
3 booked more than 9 days out.
23 Total Booked Consults
3Initial Attended
Clinic has enough volume for focus.
20 Completed Initial Consults
4Second Visit Missing
3 patients have no next appointment.
Build Campaign Here
5On-Plan Cadence
7 are drifting, most not urgent.
51 Total On-Plan Patients
Decision
Build the campaign because the target group is small, specific, and high intent.
Do not include
No-show confirmations, generic lapsed patients, or active Reconnect contacts.
Cost basis
Approx. $135 blended visit value across Tweed-style physio services.
Leakage Campaign Draft
Suggested outreach built from the highlighted journey break.
Audience
3 high-confidence patients
Campaign type
Second-visit protection
Spam guardrail
Exclude active Confirmer/Reconnect contacts
Expected impact
$1,425 likely treatment value
Oliver K.
Return-to-running rehab consult, 4 days ago
No second visit booked
Plan likely needs 4 follow-ups; highest dropout signal.
SMS first
Hi Oliver, it's LAYR for Tweed Coast Physio. Your physio recommended keeping momentum after your first rehab session. We have Wed 10:30 or Thu 4:00 for your next visit. Would either work?
Grace P.
Pelvic health plan, 2 of 5 visits completed
Care cadence slipping
Last visit 11 days ago; recovery plan pace now below target.
SMS + call
Hi Grace, checking in after your pelvic health session. Your plan works best with consistent spacing, and we can still keep you on track this week. Would you prefer a morning or afternoon time?
Sophie C.
New caller, knee pain, asked about hydrotherapy
High intent, no booking
Asked for same-week availability after hours; no appointment in Nookal.
SMS first
Hi Sophie, you asked about physio and hydrotherapy options for your knee. We have Tue 3:20 or Fri 9:40 for an initial assessment. Want me to hold one?
Owner approves the campaign before anything is sent.
Supporting Evidence
Call Objections
Cost concern
31%
No slot soon
24%
Needs callback
18%
Provider preference
13%
Operational Friction
4-6 PM
Highest intent, weakest conversion
Slot policy
Wed
Cancellation cluster
Leak est.$720
9d
Lead-time threshold
Monitor
Reconnect
Start a New Campaign
1
Select Target Audience
2
Preview Patients
3
Begin Outreach
Identify Inactive Patients
Find patients with no future appointments and who have not visited for an amount of time that you select.
Curate Campaign
Describe exactly who you want to reach, and LAYR will find the matching patients for you.
Patients who have not visited in over
How far back to search
Describe your target audience
Follow-up sequence
Choose whether LAYR should send extra reminders to patients who do not respond.
Interpreting your target audience...
Confirm this is your search inquiry:
Finding eligible patients...
Recent Campaigns
Updating campaigns…
Loading campaigns…
Recover
Rebook patients after cancellations.
Follow-up List
Loading cancellation recovery…
Only cancellations made through LAYR’s confirmation texts are tracked here.
Demo patients · Simulated actions
Missed appointments
Send Recovery Messages
Checks yesterday's appointments for no-shows and sends each patient a personalised recovery message.
Finding no-shows...
Recent Completions
Updating recent completions…
Loading recent completions…
Frontdesk
Planned front desk tools.
Coming soon
Frontdesk will be available here.
Analysis
Planned clinic follow-up insights.
Coming soon
Detailed analytics will appear here.
Support
Get help and check connections.
Emergency Stop
For when the clinic needs LAYR to stop contacting patients right away.
Pauses new calls, texts and calendar changes, and turns off automatic runs. Calls already connected may continue.
System Check
Check this environment’s connections before starting outreach.
Connections have not been checked.
Ask a Question
Send requests to LAYR and read team replies in one place.
Loading responses...
Desktop Access
Available in Chrome and Microsoft Edge.
Keep LAYR one click away
Add LAYR to this computer for faster access from the desktop, Start menu or taskbar.
Settings
Manage your dashboard session.
Good Morning
Monday, May 25
Patients
Find appointments and outreach.