#admin-review-concept-detail.staff-detail-readable{color:#242424;background:#fff}
#admin-review-concept-detail.staff-detail-readable .callback-detail-head{padding:24px 26px 22px;border-bottom:1px solid #ecece8}
#admin-review-concept-detail.staff-detail-readable .sd-identity{display:flex;justify-content:space-between;align-items:flex-start;gap:14px}
#admin-review-concept-detail.staff-detail-readable .sd-name{font-size:calc(var(--type-section) + 3px);font-weight:700;line-height:1.5;margin:0;overflow-wrap:anywhere}
#admin-review-concept-detail.staff-detail-readable .sd-phone{font-size:var(--type-body);color:#555;margin-top:2px;line-height:1.5;overflow-wrap:anywhere}
#admin-review-concept-detail.staff-detail-readable .sd-tags{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end;padding-top:3px}
#admin-review-concept-detail.staff-detail-readable .sd-meta{display:flex;align-items:center;flex-wrap:wrap;gap:6px;font-size:var(--type-caption);color:#666;margin-top:8px;line-height:1.5}
#admin-review-concept-detail.staff-detail-readable .sd-dot{color:#aaa}
#admin-review-concept-detail.staff-detail-readable .callback-detail-body{padding:18px 26px 20px;display:block}
#admin-review-concept-detail.staff-detail-readable .sd-section{margin:0 0 18px}
#admin-review-concept-detail.staff-detail-readable .sd-section:last-child{margin-bottom:0}
#admin-review-concept-detail.staff-detail-readable .sd-label{font-size:var(--type-caption);font-weight:600;line-height:1.5;letter-spacing:0;color:#686860;margin:0 0 7px}
#admin-review-concept-detail.staff-detail-readable .sd-reason{font-size:var(--type-section);font-weight:500;line-height:1.5;margin:0 0 6px;color:#242424}
#admin-review-concept-detail.staff-detail-readable .sd-copy{font-size:var(--type-body);line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;color:#393934}
#admin-review-concept-detail.staff-detail-readable .sd-appointment{display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;padding-bottom:16px;border-bottom:1px solid #ecece8}
#admin-review-concept-detail.staff-detail-readable .sd-appointment>svg{width:18px;height:18px;color:var(--orange);margin-top:2px}
#admin-review-concept-detail.staff-detail-readable .sd-appointment .sd-label{margin-bottom:4px}
#admin-review-concept-detail.staff-detail-readable .sd-quote{margin:0;background:#f7f7f5;border-left:3px solid #d7d7d0;border-radius:0 8px 8px 0;padding:13px 15px;font-size:var(--type-body);line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;color:#242424}
#admin-review-concept-detail.staff-detail-readable .followup-conversation{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;text-decoration:none;border:1px solid #e5e5df;border-radius:8px;padding:9px 12px;margin:12px 0 0;min-height:40px;font-size:var(--type-body);font-weight:600;color:#444}
#admin-review-concept-detail.staff-detail-readable .followup-conversation:hover{background:#f7f7f5}
#admin-review-concept-detail.staff-detail-readable .sd-chevron{width:14px;height:14px;flex:none;transform:rotate(0deg)}
#admin-review-concept-detail.staff-detail-readable .followup-conversation[aria-expanded="true"] .sd-chevron{transform:rotate(180deg)}
#admin-review-concept-detail.staff-detail-readable .admin-review-transcript{padding:0 0 0 13px;margin:18px 0 0;border-left:1px solid #e2e2db}
#admin-review-concept-detail.staff-detail-readable .admin-review-turn{padding:0;margin:0 0 18px;font-size:var(--type-body);line-height:1.65;overflow-wrap:anywhere}
#admin-review-concept-detail.staff-detail-readable .admin-review-turn:last-child{margin:0}
#admin-review-concept-detail.staff-detail-readable .admin-review-turn strong{font-size:var(--type-caption);font-weight:600;line-height:1.5;color:#666;margin-bottom:4px}
#admin-review-concept-detail.staff-detail-readable .sd-outcome{border-left:3px solid #72a58a;padding-left:12px;margin-bottom:20px}
#admin-review-concept-detail.staff-detail-readable .callback-actions{border-top:1px solid #ecece8;padding:16px 26px;margin:0;gap:16px;display:flex;justify-content:space-between;flex-wrap:nowrap}
#admin-review-concept-detail.staff-detail-readable .sd-action-hint{font-size:var(--type-caption);line-height:1.5;color:#666;max-width:210px}
#admin-review-concept-detail.staff-detail-readable .callback-primary{flex:none;min-height:42px;font-size:var(--type-body);font-weight:600}
#admin-review-concept-detail.staff-detail-readable :is(button,a):focus-visible{outline:2px solid #9b6d1b;outline-offset:3px}
@media(min-width:901px){.staff-review-only #admin-review-concept-shell .callback-workspace:has(.staff-detail-readable){height:clamp(600px,calc(100dvh - 274px),850px)}}
@media(max-width:900px){#admin-review-concept-detail.staff-detail-readable .callback-actions{flex-wrap:wrap}#admin-review-concept-detail.staff-detail-readable .followup-conversation{min-height:44px}}
@media(max-width:620px){#admin-review-concept-detail.staff-detail-readable .callback-detail-head{padding:26px 18px 24px}#admin-review-concept-detail.staff-detail-readable .callback-detail-body{padding:20px 18px}#admin-review-concept-detail.staff-detail-readable .callback-actions{padding:16px 18px}#admin-review-concept-detail.staff-detail-readable .sd-identity{flex-wrap:wrap;gap:8px}#admin-review-concept-detail.staff-detail-readable .sd-tags{justify-content:flex-start}#admin-review-concept-detail.staff-detail-readable .sd-action-hint{max-width:160px}}